1. Information We Collect:
   
   
   • Personal Information: Collected when you make a purchase or sign up for updates, including name, email, address, and payment information.
   • Images and Media: For custom products, we collect any images or media files you provide.
2. Use of Shared Images:
   
   
   • Creation and Fulfillment: Images shared with us are used solely to create your personalized products.
   • Portfolio and Social Media Sharing: We reserve the right to photograph and share images of completed products in our portfolio or on social media, ensuring no identifying information is disclosed. We avoid posting before an event if we know the item is intended as a gift. If you have specific requests for your images, please inform us in writing.
3. Security: We use secure methods to protect your information, including encryption and access restrictions.
4. Your Rights: You may request access, correction, or deletion of your information, subject to applicable law.

Payment Information

1. Accepted Payment Methods:
   
   
   • We accept major credit cards, CashApp, Affirm, Apple Pay, Amazon Pay, Google Pay, PayPal, and other electronic methods available at checkout.
2. Payment Terms:
   
   
   • Non-Custom Orders: Payment due in full at the time of ordering.
   • Custom Orders: Full payment required upfront, and orders are final once production has begun.
3. Pricing and Currency: All prices are in USD. Sales tax applies to orders within Virginia, as required by law.
4. Cancellations and Refunds:
   
   
   • Non-Custom Items: Cancellations may be accepted if the order has not been processed.
   • Custom Orders: Cannot be canceled once production starts.

Sales Tax Policy

1. Tax on All Purchases: Sales tax is charged on all purchases, regardless of shipping destination, based on the applicable Virginia state and local tax rates.
2. Tax Exemptions: Tax-exempt organizations must provide documentation before completing the purchase.
3. International Orders: Additional import duties or taxes may apply for international orders.

Consumer Protection Policy

1. Quality Assurance: We ensure all products meet high standards before shipping. For custom items, specifications are followed to create a satisfactory product.
2. No Warranties: All products are sold “as-is,” with no implied warranties. Any issues with product quality should be reported upon receipt.
3. Dispute Resolution: Customers may request informal resolution or mediation, with options for binding arbitration if necessary (see our Dispute Resolution Policy).

Limitation of Liability

1. General Limitation: Our liability is limited to the total amount paid for the product or service at issue. We are not liable for indirect, incidental, consequential, or punitive damages.
2. Product Use and Safety: We are not responsible for injuries or damages resulting from misuse or improper handling of our products.
3. Shipping and Delivery: Patriot Printz & Personalizations LLC assumes no responsibility for delays, damages, or losses caused by third-party carriers. Once shipped, any issues with delivery should be directed to the carrier.
4. Intellectual Property Infringement: Customers are responsible for ensuring any provided content is free from intellectual property claims. The customer agrees to indemnify Patriot Printz & Personalizations LLC from any related claims.

Copyright and Intellectual Property Policy

1. Our Use of Third-Party Artwork: We use artwork sourced from licensed platforms like Etsy and Creative Fabrica, in compliance with licensing terms.
2. Attribution Process: Where required, we credit original creators (e.g., “Artwork by [Artist Name] via Etsy”) on product listings or social media.
3. Respecting IP Rights: If you believe any content infringes on copyright or trademark rights, please contact us for resolution.

Dispute Resolution Policy

1. Informal Resolution: We encourage you to contact us first to resolve any disputes.
2. Mediation and Arbitration: If a dispute cannot be resolved informally, mediation and binding arbitration are available as specified. Both parties waive their right to trial by jury and agree to individual arbitration only.
3. Governing Law: This policy is governed by Virginia law, and disputes will be brought exclusively in Virginia courts for enforcement.

Amendments to Policies

Patriot Printz & Personalizations LLC reserves the right to modify these terms and policies. Changes are effective immediately upon posting, and continued use of our services constitutes acceptance of any updated terms.

Contact Information

For any questions or assistance regarding these policies, please reach out to us at:
Email: tobi@patriotprintz.com or jeremy@patriotprintz.com